Ratings & Reviews

Overall Rating

5
(97 reviews)
99% of customers recommend this property

Rating Per Category

Parking
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Resident Reviews

submitted by Katryna W. - |Recommended: YesWonderful First apartment — The walls are a bit thin, lighting is not consistent on all floors, water pressure in toilets is weak. Overall, great property for a first apartment. Has all the amenities I need or could want and is really great right now in the time of COVID.
submitted by Jacob S. - |Recommended: YesPretty okay — Place is great so far, move in was pretty rough with internet not being able to get set up, and then the xfinity tech was out so I had to deal with that before online classes began, but other than that its good.
submitted by Alexandra A. - |Recommended: YesIt is well organized and nice — It is nice having a furnished place and it is in a good location.
response from property -Alexandra, We are so happy to hear that you're loving the new place! If you need anything at all, please just contact the front desk and we are happy to assist. Have a safe and wonderful rest of your week!
submitted by Arin L. - |Recommended: YesProperty overall — So far the property is great, and highly suggest living here. Its more affordable than the dorms.
response from property -Arin, Thank you so much for the kind review! We strive to make sure you're happy and comfortable in your new home. We hope you continue to enjoy living here. Please let us know if there's anything you need at the front and we wish you a happy Tuesday. -UP
submitted by Ashley S. - |Recommended: YesReally great for college students — Lots of amenities, good staff, cute apartments and affordable It’s all pretty perfect
response from property -Ashley, We are so happy to hear that you're enjoying your new home!! We always love hearing feedback from residents, and we are super flattered by your review. Let us know if there's anything at all we can help you with at the front desk. Have a wonderful rest of your week :)
submitted by Zachery S. - |Recommended: YesAwesome place — great pool
response from property -Our maintenance team works hard to make sure all amenities are clean and available! Thank you for this review, and if you need anything at all please don't hesitate to call the front desk. Have a wonderful rest of your week!
submitted by Paxton K. - |Recommended: YesStaff takes wonderful care of the complex — Great place for college students. Let’s you feel like you’re living in a luxury college apartment
response from property -Paxton, Thank you for the sweet review. It makes us happy that you're happy here at UP. :) We hope you have a great weekend, and if there's ever anything you need from the front desk please let us know!
submitted by Austin B. - |Recommended: YesGood overall. Room was disgusting when moved in and I'm expected to pay — UP makes it very easy for you monthly by putting it all as one bill. Might be best place around for the price, though it seems expensive it's still cheaper and get more than the dorms and is at a great location. Room was disgusting when I got there. Like it was sad. 100 convinced my room was never cleaned. I deep cleaned the place when I left and it was so much cleaner than how it was given to me. Now they are asking me to pay for things that they should have record of like the condition of the walls. I really did enjoy living here, but first and last impressions moving in and out was not well received. Also their billing system is very dumb in my opinion You can pay for all year parking up front but it still acts as a monthly charge. Since I already paid it, it took out of my monthly rent and it all became very confusing on how much I actually owed and no one could explain it or understand it themselves well. There were a few times I was late on a monthly payment because I was short some 13 because of this confusion and had to pay late fees. They need to change it.
response from property -Austin, Thank you for your perspective & review. We are so happy you enjoyed living here, and wish you luck in all your future endeavors! To address your concerns, we apologize for any problems that you had with your room. We are always receptive of feedback during move-in, and if anything seemed off to you we would have loved to fix ASAP. Front desk is always happy to help, especially when it comes to the cleanliness of a room. As for the wall damages, we issue paperwork/online condition form to each person moving in to a new room. We advise this condition form is filled out within 24hrs of moving in, and this paperwork helps us determine charges upon your move-out day. We do not seek out hidden or surprise-like charges, which is why we issue that condition form for you to fill out. It helps us help you later on during move-out. For all year parking, we issue passes on a first come first serve basis. The first tier is you can pay $160 up front and not handle monthly charges. Once we run out of yearly passes, we issue our second tier monthly passes which total up to $13.36 a month for as many months as you choose to have the pass during your lease. We apologize for any miscommunication that may have happened, and I hope this clears up at least some of your concerns. Thank you again for choosing us, we enjoyed having you here. Have a wonderful rest of your week!
submitted by Andrew T. - |Recommended: YesI had so much fun — I truly made the most of my experience at university plaza. The people I met were amazing and the amenities were nice. If I could live here next year I would.
response from property -Andrew, Thank you so much for your feedback! We are so happy you got the chance to meet others, but even happier that you enjoyed living with us. Thank you for being here, we will absolutely miss you. UP wishes you luck in all your future endeavors and we hope you have a wonderful rest of your week.
submitted by Regan A. - |Recommended: YesIt's nice — It's nice living hear and there are great amenities. However I find it odd there is no maintenance staff on the weekends like my toilet can't break on a saturday . Staff is very nice and can be helpful
response from property -Regan, Thank you for taking the time to write your review. Our staff is happy you're happy, and we wanted you to know that you absolutely can call for maintenance over the weekends, after-hours, etc. To reach someone after business hours, please call our front desk number and wait for the voicemail. You'll be given a non-emergency number to call for any work orders requests. Please just call that line and we can have someone come out and help you! I hope this is helpful, and that you have a wonderful rest of your week.
submitted by Jimmy M. - |Recommended: YesVery good — Like a dorm but more freedom
response from property -Jimmy, Thank you so much for the review! We enjoy the simplicity of your perspective, and hope to continue making your experience here worthwhile. Our staff personally says thank you for the 5 stars! Have a wonderful day and let us know if you have any questions at all!
submitted by Nia A. - |Recommended: YesNone — Great experience
response from property -Nia, Thank you so much for the review! University Plaza strives to makes everyone's experience here wonderful, so it makes us very happy you're enjoying your time here. Please let us know if there's anything we can do for you in the future, and have a wonderful rest of your week!
submitted by Alyssa P. - |Recommended: YesPerfect college apartment — My one-bedroom apartment is the perfect apartment for me as a college student
response from property -Thank you so much for the kind review! We strive to make sure you're happy and comfortable in your new home. We hope you continue to enjoy living here. Please let us know if there's anything you need at the front and we wish you a happy Thursday. -UP
submitted by Robert K. - |Recommended: YesIt's very nice and welcoming — It's like living in an apartment with everything you need
response from property -Robert, Thank you for taking the time to write us a review! We appreciate the feedback, and are super happy to hear that you're loving our fully-furnished apartments! Please let us know if there's anything we can do for you at the front, and have a wonderful rest of your week. :) - UP
submitted by Julia D. - |Recommended: YesGreat Place to Start — This place is great The staff is pretty accommodating and nice Be sure to take pictures and videos before you move your stuff in. The amenities are great and easily accessible even with the pandemic.
response from property -Julia, Thank you for the kind review. We do highly recommend filling out the condition form which is given to you upon move-in. Any additional photos or videos also work fine as long as there's a time stamp on them. We hope you enjoy your time here and we look forward to having you! Have a wonderful rest of your week. :) -UP

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "University Plaza", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "University Plaza", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose