Ratings & Reviews
Resident Reviews
|Recommended: YesUp experience — It’s just expensive but overall it’s a nice place to stay and very clean
|Recommended: YesUniversity Plaza Review — Really excited to be moved into my apartment at University Plaza. I love my space so far and it is close to what I expected. There is slim to no noise and there are plenty of parking spaces available. The staff is very kind and helpful
|Recommended: YesGreat — Good apartment very Demure
|Recommended: YesMy Review — So far, I really like University Plaza. The only thing is my room is marked up and there isn’t much communication about events.
|Recommended: YesReview — Just moved in so I’m still settling, although I enjoy it here
|Recommended: YesEverything goes well so far — Especially thanks to the kind officer who has solved many problems for me, thank you very much
|Recommended: YesVery good — Very warm welcoming as we came in to pick up keys. Accessibility was easy. Apartment room is very nice and I love my room. Very clean. Couch is nice, bathroom looks good.
|Recommended: YesMove in — very welcoming staff
|Recommended: YesApartment — So far a good experience after the first day I felt very accommodated and had no issues with staff or moving in.
|Recommended: YesN a — None
|Recommended: YesCalled the front desk and ended up speaking with Cora. She was very knowledgeable and had an answer for all of my questions. You can tell the staff love what they do and care about the residents. Customer service is top notch here
response from property -We are thrilled to hear about your positive experience with Cora! Our team takes great pride in providing exceptional customer service and ensuring that all residents feel valued and supported. Thank you for recognizing our staff's dedication. We appreciate your kind words and are here to assist you anytime.
|Recommended: NoThey do not clean apartments before you move in and has a very gross smell. There is no thermostat in the apartments so the summers, fall, and spring are insanely hot and winters are freezing and they don't do anything about it. UP is very expensive for what you get.
Thank you for bringing this matter to our attention. We apologize for the cleanliness issues you encountered here at University Plaza. I can assure you that every apartment is painted and professionally cleaned prior to a new resident moving-in.
University Plaza is all-inclusive apartment style living for students. The building is heated during the winter months, early spring the heat turned off and come late spring/early summer the air conditioner is turned on. We understand that this may not work for everyone, so we do offer portable heaters and fans to residents as a courtesy. If you are a current resident and will like a fan or heater, please come on down to the office, we are happy to help.
-University Plaza
|Recommended: YesGreat Complex — the building is clean, quite, and staff is very attentive.
Mitraya!
Thank you for your feedback!
|Recommended: NoUpper management does not care about guests or residents. They actively look for reasons to tow guests and do not take care of issues like laundry or setting up a proper plan for plowing during snow storms. Emails have been sent out notifying to move cars for parking lot work, just for no work or updates to occur. The washers and driers are constantly having issues and being ignored even though management is aware of issues. Maintenance and front office people are great and it is safe, however.
Thank you for taking the time to share your experience with us. Here at University Plaza our goal is to provide the best service for our residents. University Plaza staff does not call the tow company to tow cars. We have a contracted tow company that will come on the property and remove cars that are illegally parked.
Given our harsh Illinois winters we do have a snow removal company that we scheduled to have onsite to assist are maintenance staff with snow removal.
All washing machines and dryers throughout the property have been replaced with brand new washing machines and dryers. If you are a current resident come on down to the office and enjoy a free wash and dry ON US! :)