Ratings & Reviews

Overall Rating

5
(214 reviews)
97.7% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by  - |Recommended: NoThey do not clean apartments before you move in and has a very gross smell. There is no thermostat in the apartments so the summers, fall, and spring are insanely hot and winters are freezing and they don't do anything about it. UP is very expensive for what you get.
response from property -Thank you for bringing this matter to our attention. We apologize for the cleanliness issues you encountered here at University Plaza. I can assure you that every apartment is painted and professionally cleaned prior to a new resident moving-in. University Plaza is all-inclusive apartment style living for students. The building is heated during the winter months, early spring the heat turned off and come late spring/early summer the air conditioner is turned on. We understand that this may not work for everyone, so we do offer portable heaters and fans to residents as a courtesy. If you are a current resident and will like a fan or heater, please come on down to the office, we are happy to help. -University Plaza
submitted by Mitraya W. - |Recommended: YesGreat Complex — the building is clean, quite, and staff is very attentive.
response from property -Mitraya! Thank you for your feedback!
submitted by  - |Recommended: NoUpper management does not care about guests or residents. They actively look for reasons to tow guests and do not take care of issues like laundry or setting up a proper plan for plowing during snow storms. Emails have been sent out notifying to move cars for parking lot work, just for no work or updates to occur. The washers and driers are constantly having issues and being ignored even though management is aware of issues. Maintenance and front office people are great and it is safe, however.
response from property -Thank you for taking the time to share your experience with us. Here at University Plaza our goal is to provide the best service for our residents. University Plaza staff does not call the tow company to tow cars. We have a contracted tow company that will come on the property and remove cars that are illegally parked. Given our harsh Illinois winters we do have a snow removal company that we scheduled to have onsite to assist are maintenance staff with snow removal. All washing machines and dryers throughout the property have been replaced with brand new washing machines and dryers. If you are a current resident come on down to the office and enjoy a free wash and dry ON US! :)
submitted by Andres M. - |Recommended: YesAndres Melendez review — Was not notified on parking pass when I did survery.
response from property -Thank you for your feedback!
submitted by Joseph A. - |Recommended: YesClean and Organized, Maintenance could use improvement — Property Staff is punctual, services such as gym and basement activities are cleanly and well-maintained. Maintenance could be slightly better left elevator on south building continues to break down. The laundry machine chip readers do not work well, I have been charged before without getting access to the washer.
response from property -Thank you for your feedback!
submitted by Elizabeth P. - |Recommended: YesLove this place — I think they should continue to have more social events to build community
response from property -Thank you for your feedback!
submitted by Jayla S. - |Recommended: YesMove in review — Great job I was able to get everything done in 5 mins at the check in booth
response from property -Love to hear that Jayla! Thank you for your feedback!
submitted by Leenah P. - |Recommended: YesLove it — I love my apartment
response from property -Leenah! Thank you for your feedback!
submitted by Madalyn T. - |Recommended: YesMadalyn Taskey — Overall good Cleaning in rooms can improve.
response from property -Thank you for your feedback!
submitted by Kristina A. - |Recommended: YesBest place in Dekalb — I’m really grateful to have found this gem. Dorming was a nightmare so this feels like a luxury apartment in comparison. It really is a nice apartment complex The staff is friendly the rooms are great. No complaints from me.
response from property -Thank you so much for your feedback!
submitted by Aliyah B. - |Recommended: YesUP — Nice place but smells weird. have to deep clean bc they don't do it before you move in
response from property -Thank you for your feedback. We have every unit professionally cleaned prior renting the unit. We’re sorry your experience didn’t match your expectations. Let us know if we can help in the future!
submitted by Laura D. - |Recommended: YesGood — Apartment is clean and everything seems to work
response from property -Great! Thank you for your feedback!
submitted by Quaran M. - |Recommended: Yes10 10 — Good place to live
submitted by Maureen - |Recommended: YesGreat location- amenities are great-large rooms- friendly staff pet friendly too

The above reviews are pre-selected by Capstone Real Estate Investments, LLC and do not represent all submitted reviews by current residents, guests, and/or prospective residents. This web page is intended to provide potential residents with customer provided feedback regarding this community and its services. Some reviewers may have been asked to leave an honest review through electronic communication and/or participated in an honest review promotion.